What is a Patient Portal Access Agreement?

A patient portal access agreement is a legal document outlining the terms and conditions for using an online system to access your personal health information. This contract establishes rules for account security, acceptable use, privacy protection, and responsibilities of both patients and healthcare providers when sharing medical records through web-based portals.

Why patient portal access agreements matter

• Protects your privacy: Clearly defines how your health information can be accessed, shared, and secured in the digital environment
• Establishes accountability: Sets expectations for both patients and providers regarding proper use of the portal and handling of sensitive medical data
• Enables digital healthcare: Provides a framework that allows you to safely access test results, communicate with providers, and manage appointments online

How Solace can help

A Solace advocate can help you understand the terms of patient portal agreements, ensure you're aware of your digital privacy rights, and guide you through setting up secure access to your health information. Advocates can also assist if you encounter issues accessing your records or have concerns about information security.

What to do next

Need help understanding a patient portal agreement or setting up secure access to your health records? A Solace advocate can provide guidance and support.

‍