Living with mobility challenges is difficult enough without the added stress of paperwork, doctor appointments, and insurance requirements. A Solace mobility advocate works beside you to secure the mobility equipment you need—whether it's a scooter, rollator, or walker. They will:
Best of all, most patients pay nothing out of pocket.
Jeff B.
Specialties:
Experience:
Jeff is an EMT with 31+ years of experience. He excels in medical bill management, insurance audits, and patient advocacy.
Terri L.
Specialties:
Experience:
Terri has 26 years of experience as an Occupational Therapist. She specializes in aging life care and caregiver support.
Terry W.
Specialties:
Experience:
Terry is a RN with 15 years of experience who excels in case management and navigating complex health systems.
Maria V.
Specialties:
Experience:
Maria is Board Certified Patient Advocate with 27 years of experience. She specializes in case management and healthcare administration.
Getting mobility equipment through Medicare requires extensive documentation, medical necessity forms, and precise paperwork. The process can feel overwhelming when you're already dealing with limited mobility. A Solace advocate handles the entire process—from completing Medicare paperwork correctly to ensuring your doctor provides the right documentation. They'll track approvals, follow up on delayed responses, and make sure nothing falls through the cracks.
Qualifying for Medicare-covered mobility equipment requires specific medical documentation and in-person evaluations. Your Solace advocate will work with your healthcare team to schedule necessary appointments, prepare them with the exact Medicare requirements, and ensure they complete all required forms correctly. They'll translate complex medical terms into plain language and make sure your doctors understand exactly what Medicare needs to approve your equipment.
Mobility equipment isn't one-size-fits-all. Your Solace advocate will help identify which type of equipment—whether a power scooter, manual wheelchair, rollator, or walker—best suits your specific needs and living situation. They'll connect you with Medicare-approved suppliers, arrange equipment trials when possible, and ensure your mobility device fits your home environment, lifestyle needs, and physical requirements. They'll also help secure necessary accessories Medicare might cover.
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With Solace, you get both a patient advocate and a supporting physician, which we refer to as your “care team”.
Your advocate will be there to manage the day to day aspects of your care: coordinating with doctors, researching potential solutions and communicating updates to you.
Your supporting physician can unlock resources for you and your advocate that might otherwise be out of reach.
Getting mobility equipment approved by Medicare involves specific medical requirements and detailed documentation. Your Solace mobility advocate understands these criteria thoroughly and works to streamline this often frustrating process.
Your advocate will explain exactly what Medicare covers for different mobility devices, from walkers to power scooters, and which documentation your doctors need to provide. They'll ensure your face-to-face mobility evaluation meets Medicare's seven-element order requirements and help gather evidence that demonstrates medical necessity.
When paperwork gets rejected or questioned, your advocate steps in to resolve issues promptly. They'll handle appeals for denied claims with expertise, significantly improving your chances of approval. Throughout the process, they'll keep you informed in clear, straightforward language about where things stand and what to expect next.
Mobility needs often change over time, requiring adjustments to equipment and care plans. Your Solace advocate provides ongoing support to ensure your mobility solutions evolve with your changing needs.
When your current equipment no longer meets your requirements, your advocate helps determine if you qualify for upgrades or replacements under Medicare. They'll coordinate maintenance checks and repairs for existing equipment, ensuring you're never left without the mobility tools you depend on.
Your advocate also connects you with local resources that complement your Medicare-covered equipment—from home modification programs to transportation services that accommodate mobility devices. They can help evaluate your living environment and suggest practical adjustments that improve safety and accessibility.
For caregivers, your advocate offers guidance on proper assistance techniques and equipment usage to prevent injuries while supporting your independence. Throughout your mobility journey, your Solace advocate remains dedicated to maximizing your freedom and quality of life through personalized, expert support.