Patients facing complex medical systems can find themselves deciphering insurance policies, coverage details, and confusing billing codes. That's frustrating and time-consuming. Solace healthcare navigators—medical professionals with administrative experience—can:
Best of all, most patients pay nothing out of pocket.
Ellen P.
Specialties:
Experience:
Ellen has 35 years of experience, is a certified rehabilitation counselor and aging life care manager specializing in care management.
Kristy S.
Specialties:
Experience:
Kristy, a board-certified patient advocate with 25+ years of experience, excels in NICU, critical care transport, and disease management.
Valeria G.
Specialties:
Experience:
Valeria is a board-certified advocate with experience managing medical bills, insurance claims, and provider searches.
Jeff B.
Specialties:
Experience:
Jeff is an EMT with 31+ years of experience. He focuses on medical bill management and patient advocacy.
You wouldn’t begin a complicated journey without a map, but that’s exactly what thousands of patients do every day in the U.S. healthcare system. Complicated medical jargon, confusing bills, and encyclopedic insurance policies sometimes seem designed to confuse and overwhelm patients.
Your advocate will translate complicated medical terms, break down your bills, and walk you through everything you need to know to make informed decisions about your healthcare.
Understanding your health records is hard, but sometimes tracking them down is even harder. Your advocate will serve as a central point of contact for everyone on your healthcare team. They’ll keep your records and patient notes organized and in one place, so everyone stays in the loop and focused on what goal—improving your health.
When you don’t have the knowledge you need, it becomes nearly impossible to make the healthcare decisions that are right for you and your family. Your advocate will help you make sense of your healthcare.
They’ll get you the answers you need, fill in the gaps, and keep you updated so you can make confident, informed decisions about your care.
04/01/2024
08/07/2024
05/01/2024
04/27/2024
06/05/2024
07/27/2024
With Solace, you get both a patient advocate and a supporting physician, which we refer to as your “care team”.
Your advocate will be there to manage the day to day aspects of your care: coordinating with doctors, researching potential solutions and communicating updates to you.
Your supporting physician can unlock resources for you and your advocate that might otherwise be out of reach.
Healthcare decisions can feel overwhelming when you're trying to understand treatment plans, specialist referrals, or diagnostic results. Solace Healthcare Navigation advocates translate complex medical terminology into clear, actionable information you can actually use. Your advocate reviews your records before appointments, helping you prepare targeted questions that address your specific concerns. After appointments, they explain what doctors said in everyday language, ensuring you truly understand your diagnosis and treatment options. This informed approach transforms confusing medical jargon into straightforward choices, giving you confidence to make decisions aligned with your values and preferences.
Medical information tends to scatter across multiple providers, making it difficult to maintain a complete picture of your health. Solace advocates establish a central hub for all your healthcare information, organizing records from different specialists and facilities into one coherent system. They track test results, appointment notes, and medication changes so nothing falls through the cracks. Your advocate ensures each provider has access to your complete medical history, preventing redundant tests and contradictory treatment plans. This coordinated approach eliminates the frustration of repeatedly explaining your situation to new providers and creates a seamless healthcare experience where everyone works from the same accurate information.
The administrative side of healthcare often creates unnecessary obstacles between you and the treatment you need. Solace advocates handle time-consuming tasks like scheduling appointments with specialists who have long waiting lists, completing insurance prior authorizations, and resolving billing errors before they affect your credit. When insurance denies coverage for necessary care, your advocate gathers supporting documentation and manages the appeals process on your behalf. They identify in-network providers who meet your specific needs and coordinate referrals to minimize out-of-pocket costs. This practical support removes administrative headaches so you can focus on your health rather than paperwork.
Beyond handling immediate healthcare needs, Solace advocates help you develop skills to become a more confident healthcare consumer. They teach you effective ways to communicate with providers, explain how to recognize red flags in medical billing, and show you reliable resources for researching health conditions. Your advocate helps you prepare for medical appointments with strategies that ensure your concerns are taken seriously. They demonstrate how to ask clarifying questions when you don't understand something and validate your right to be an active participant in your care. This educational approach transforms your healthcare experience from passive acceptance to informed partnership, giving you greater control over your health journey.