Patient Advocates for Premera Blue Cross Blue Shield of Alaska - Find one today.
Supporting and empowering Premera Blue Cross Blue Shield of Alaska patients.
Premera Blue Cross Blue Shield of Alaska is the only statewide health insurer in Alaska, but navigating their authorization requirements and appeal process can be especially challenging given Alaska's vast geography and remote communities. Your Solace advocate understands Premera's policies inside and out—from securing prior authorizations to appealing denied claims and coordinating care between specialists across Alaska's widespread communities. They'll handle the paperwork, follow-ups, and persistent phone calls so you can focus on your health instead of battling insurance bureaucracy in America's largest and most geographically challenging state.
Best of all, most patients pay nothing out of pocket.
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About
Premera Blue Cross Blue Shield of Alaska is the largest health insurance provider in the Pacific Northwest, serving over 1.5 million members across Alaska and Washington state. As one of only two health insurers in Alaska and the only one operating statewide, Premera offers various coverage options for individuals, families, and employers. Their network includes over 80% of Alaska's professional healthcare providers, and members also have access to approximately 2 million doctors nationwide through the Blue Cross Blue Shield Association's BlueCard Program. While Premera provides some unique benefits designed for Alaska's unique challenges, such as travel reimbursement for necessary trips to in-network providers when local care isn't available, members still face significant hurdles with prior authorization requirements and appeals processes. Most standard authorization requests take 5-7 business days to process, while urgent requests may take 24-48 hours, creating particular challenges for residents in Alaska's many remote and rural communities who need timely access to specialty care.
What problems can a Premera Blue Cross Blue Shield of Alaska patient advocate help you with?
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Get the clarity you need to make sense of your care and take charge of your health.
We’ll make the calls (and the callbacks) so you can spend more time doing what you love.
Keep your care affordable with lower medical bills and access to local financial help.
Advocates review coverage, handle preauthorizations, and even help with appeals.
Stay on top of the cutting-edge treatment options and leave no stone unturned.
Advocates coordinate your care team so your health never falls through the cracks.
Get the tools and answers you need to make informed decisions about your care.
Advocates help you overcome your healthcare hurdles—no matter how big they might be.
Solace has helped over 14,000 patients and families
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Premera's appeal process involves multiple stages that can be challenging to navigate alone, especially when coordinating care across Alaska's vast and often remote geography. Your Solace advocate knows how to prepare comprehensive appeals that include all necessary documentation, proper coding references, and address Premera's specific coverage criteria. They'll track deadlines, follow up persistently, and guide you through each stage from internal review (Level 1 appeal) to external review if necessary.
When facing a Premera denial, your advocate will immediately identify whether the issue stems from missing documentation, coding errors, network limitations, or medical necessity determinations. They'll work with your healthcare providers to gather supporting evidence and may coordinate peer-to-peer reviews between your doctor and Premera's medical directors. For residents in remote communities, they understand how to advocate for necessary travel benefits and telehealth options when local care isn't available. If you need an expedited appeal due to urgent health concerns, they know how to emphasize the critical nature of your case to ensure it receives priority review within Premera's 72-hour expedited timeline rather than the standard 30-day process.
Alaska's unique healthcare landscape—with its vast distances, remote communities, and limited provider options—creates a particularly challenging system that a Solace advocate is uniquely qualified to help you navigate.
The Solace care team model
With Solace, you get both a patient advocate and a supporting physician, which we refer to as your “care team”.
Your advocate will be there to manage the day to day aspects of your care: coordinating with doctors, researching potential solutions and communicating updates to you.
Your supporting physician can unlock resources for you and your advocate that might otherwise be out of reach.
We’ve Got Answers
Still unsure how an advocate can help? Explore these answers to the questions we’re asked the most.
How are Solace advocates qualified to help?
Advocates on Solace are experienced physicians, nurses, pharmacists, and other healthcare professionals from a wide range of backgrounds. 98% of Solace patients report better healthcare outcomes after working with an advocate.
What else can a Solace advocate help me with?
What can a Solace advocate not do?
We know our advocates sound like miracle workers, but they have limits. They can’t prescribe medications or diagnose an illness, for instance. They can’t replace your doctor, but they can break down the barriers standing between you and the quality care you deserve.