Patient Advocates for Elevance Health - Find one today.
Supporting and empowering Elevance Health patients.
Elevance Health (formerly Anthem) offers comprehensive coverage through its network of Blue Cross Blue Shield plans across 15 states, but navigating their complex authorization system and multi-tiered appeal process can be overwhelming. Your Solace advocate understands Elevance's policies from the inside out—knowing which departments to contact, which forms to file, and exactly what language to use to get your needs addressed quickly and effectively.
Best of all, most patients pay nothing out of pocket.
.avif)
About
Elevance Health, Inc. (formerly Anthem until June 2022) is one of America's largest health insurance providers, serving nearly 47 million members through its affiliated companies. As the largest for-profit managed healthcare company in the Blue Cross Blue Shield Association, Elevance operates through well-known subsidiaries including Anthem Blue Cross, Anthem Blue Cross and Blue Shield, Blue Cross Blue Shield of Georgia, and Carelon. While Elevance offers extensive coverage options and additional benefits like dental and vision care, their vast size can make personalized support difficult to access. Members often face challenges navigating their complex network requirements, prior authorization processes, and multi-level appeal systems when seeking specialized care or dealing with denied claims.
What problems can an Elevance Health patient advocate help you with?
%20(1).avif){kind=small}
Get the clarity you need to make sense of your care and take charge of your health.
We’ll make the calls (and the callbacks) so you can spend more time doing what you love.
Keep your care affordable with lower medical bills and access to local financial help.
Advocates review coverage, handle preauthorizations, and even help with appeals.
Stay on top of the cutting-edge treatment options and leave no stone unturned.
Advocates coordinate your care team so your health never falls through the cracks.
Get the tools and answers you need to make informed decisions about your care.
Advocates help you overcome your healthcare hurdles—no matter how big they might be.
Solace has helped over 14,000 patients and families
Rose G.
04/01/2024
Eric H.
08/07/2024
Joan H.
05/01/2024
Stephen I.
04/27/2024
Jonathan J.
06/05/2024
Anne J.
07/27/2024
Elevance Health Appeals with a Patient Advocate
Elevance Health's appeal process involves multiple tiers, beginning with an internal review that can take up to 30 days, followed by more complex external reviews if denied. Your Solace advocate knows how to prepare comprehensive appeals that include all necessary medical documentation, proper coding, and precise language that addresses Elevance's specific coverage criteria. They'll track deadlines, follow up persistently, and ensure your case receives proper attention at every level.
When facing an Elevance denial, your advocate will immediately request all relevant documentation, including the specific reason for denial and the clinical criteria used. They'll work with your healthcare providers to gather supporting evidence and may arrange peer-to-peer reviews between your doctor and Elevance's medical directors when appropriate. This comprehensive approach significantly increases your chances of getting the coverage you deserve without the stress of navigating the system alone.
Elevance Health's sprawling 15-state network creates a maze of coverage rules that only a Solace advocate can help you master.
The Solace care team model
With Solace, you get both a patient advocate and a supporting physician, which we refer to as your “care team”.
Your advocate will be there to manage the day to day aspects of your care: coordinating with doctors, researching potential solutions and communicating updates to you.
Your supporting physician can unlock resources for you and your advocate that might otherwise be out of reach.
We’ve Got Answers
Still unsure how an advocate can help? Explore these answers to the questions we’re asked the most.
How are Solace advocates qualified to help?
Advocates on Solace are experienced physicians, nurses, pharmacists, and other healthcare professionals from a wide range of backgrounds. 98% of Solace patients report better healthcare outcomes after working with an advocate.
What else can a Solace advocate help me with?
What can a Solace advocate not do?
We know our advocates sound like miracle workers, but they have limits. They can’t prescribe medications or diagnose an illness, for instance. They can’t replace your doctor, but they can break down the barriers standing between you and the quality care you deserve.